AN12's Privacy Policy — Your Data Protection

AN12 (https://an12.bet) is a trusted online betting platform in Bangladesh. We take the privacy of our users seriously. This privacy policy explains what information we collect when you use the AN12 platform, why we collect it, and how we keep it secure.

This Privacy Policy applies to all AN12 services — including the website, mobile app, and customer support channels. By registering with AN12 or using our services, you agree fully to this policy.

We believe transparency is the foundation of a healthy user-platform relationship. That's why we've presented our Privacy Policy in clear, straightforward language. If anything is unclear, don't hesitate to reach out to our support team.

We collect various types of information when you register and use the AN12 platform. This information is used to improve our service quality and personalise your experience.

We collect only the information necessary to deliver our services. Collecting excessive or irrelevant data goes against our policy.

AN12 uses your collected information only for legitimate, specified purposes. We never misuse your data or sell it to third parties for profit.

• To create, manage, and verify your account.
• To securely process financial transactions.
• To assist with customer support and issue resolution.
• To detect and prevent fraud, money laundering, and cybercrime.
• To personalise your betting experience based on your preferences.
• To keep you informed about new bonuses, promotions, and offers (with your consent).
• To comply with legal obligations.
• To improve the performance and usability of the platform.

AN12 never sells or rents your personal information. However, in certain specific circumstances, limited information may be shared with selected parties.

• Payment Processors: Only the financial information strictly necessary to process transactions.
• Identity Verification Services: Identity document information for completing the KYC process.
• Security Partners: To help detect cyber threats and fraudulent activity.
• Law Enforcement: In response to valid legal orders or investigations.
• Regulatory Authorities: For licensing and compliance requirements.

All third-party partners are contractually bound to uphold AN12's strict privacy standards. They may use any shared information solely for its intended purpose and nothing else.

AN12's website and app use cookies and similar technologies to function smoothly. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand site performance and usage patterns.
• Session Cookies: Deleted automatically when the browser is closed.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

AN12 employs world-class technology and processes to protect your information. Our security measures are continuously updated to stay effective against the latest cyber threats.

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional verification step at login for enhanced security.
• Secure Data Centres: International-standard server and firewall protection.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Access Control: Staff access is limited to only the information necessary for their role.
• Suspicious Activity Monitoring: 24/7 automated monitoring system.

As an AN12 user, you have several important rights over your own data. We are committed to ensuring you can exercise these rights effectively.

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request corrections to inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The ability to restrict the use of certain information.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: The right to object to your data being used for marketing purposes.

To exercise any of these rights, contact our support team. We will respond to your request within 30 business days. Please note that certain information may need to be retained due to legal obligations.

AN12 retains your information for as long as necessary to provide our services. Different types of information have their own designated retention periods.

Once the retention period expires, your data is securely deleted or anonymised. Where legal obligations apply, certain data may be retained for a specified period.

AN12 is strictly for adults — not for anyone under 18. We do not knowingly collect information from minors. Age verification is required to register on the AN12 platform.

If we become aware that a minor has created an account, we will immediately deactivate it and delete all associated data. If you suspect your child is using AN12, please contact us right away.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team. Every message you send is taken seriously.

• Email: support@an12.bet (please include "Privacy Request" in the subject line for privacy-related inquiries)
• Live Chat: Get 24/7 support through our Help Center
• Response Time: 48 hours for general requests, 24 hours for urgent matters

Our support team speaks Bangla. Feel free to reach out to us about any privacy-related matter — we're always here to help.